Understand People In a New Way

Uncover ‘a-ha’ moments.
Tell a more complete story.
Enable better business decisions.

People don’t always say or type what they really think, mean, or feel

Phebi goes beyond the words people choose,
tapping into voice signals to deliver new information
about their experiences, intentions, wants, and needs

Research shows that up to 38% of emotion is communicated via voice tone alone. Text analysis can’t tap into that.

Phebi software provides fresh, unrivaled insight by combining voice tech, trusted behavioral science, and AI to analyze both what people say and how they say it.

In quantitative and qualitative health and market research, contact centers, and other settings where a better understanding of people’s intentions, wants, and needs makes a difference in day-to-day results and strategic decisions, with Phebi you’ll gain richer context, reveal ‘a-ha’ moments, and tell more complete stories from data.

Collect and use audio and video data.
Discover insights you can’t get any other way.
Quickly tell the next-level story with a compelling presentation.

It’s easy to gather audio and video

Quickly create a seamless UX for voice and video responses to surveys on your platform without coding. Use AI-probing to ask on-target follow-up questions. Upload existing audio files. Hear what people have to say via automated voice surveys. Dial Phebi into interviews and calls to mark key moments and see scores.

Analyze data efficiently with a rich data prep toolset

Quickly get in-depth analysis with automatic scoring and robust data prep tools. Import demographic and other variables. View, edit, and tag transcripts. Listen to audio and video and see research-based patterns. Let an LLM find parts of speech, brand names, etc. for you. Discover the most intense moments. And more.

Create and deliver expression intelligence with an AI Co-pilot, revealing interactive visuals, and showreels

Explore, summarize, and compare both words and intensity scores with a secure AI Co-pilot. See how vocal cues compare to research-backed patterns via interactive reports and visualizations; export the best views with a click. Filter audio and video clips by tags and expressed emotions; drag and drop them to create showreels.

Phebi is a ‘Swiss Army knife’ you’ll use across MR & CX use cases

Leading agencies and global brands love Phebi’s flexibility, relying on its innovative AI and proprietary research-based scoring to deliver expression intelligence in all sorts of use cases, including:

Voice and video responses to surveys and opinion polls

In-depth interviews, focus groups, and other qualitative methods

Contact center conversations

Customer experience (CX), Voice of the customer (VoC) and employee engagement studies

Phebi’s customers unlock new insights that drive better outcomes