Automatically Hear What Everyone Has to Say

Quickly and efficiently call people at scale with Phebi AVS

Whether you’re doing research or following up about an experience, surveys supported by voice-based IVR and CATI technology are a fast, cost-effective way to connect with the people who matter to you, whether or not they’re digitally savvy.

Everyone is comfortable talking on the phone. Phebi Automated Voice Surveys (AVS) makes it easy to put voice-enabled surveys to work for you. You’ll quickly and efficiently reach people at scale with calls tailored to what you want to learn and how you want to interact with them.

Get information that makes a difference

Make answering simple questions fast and easy with push-button responses. Go beyond them to learn more by using open-ended ones—you’ll hear what people really want to say because people give longer, richer answers when they respond by talking instead of typing.

The combination means you can create a good experience and get more of the information you need to better understand people and make decisions that improve outcomes. 

You can read and analyze what people said via transcriptions, translated if you’d like, and learn more from them via an AI Co-pilot for summaries and data exploration. You can even use AI & proven behavioral science to analyze voice signals, gain richer context, and better understand people’s perspectives, intentions, needs, and wants. 

And you’ll save money and reduce the potential for human error and bias as compared to traditional outbound call campaigns. 

Validate service quality—and identify areas for improvement. Present options. Hear opinions. Uncover preferences. And more. Put Phebi AVS to work for you in these ways and others:

• Pre-visit data collection and post-visit follow-up
• Customer experience, including contact center experience 
• Customer satisfaction, including Net Promoter Scores
• Opinion polling
• Agile B2C surveys on any topic

Easily create a tailored experience that delivers results

Automated calling is a powerful data-gathering tool when it’s tailored to the situation. Phebi’s flexibility and extensive capabilities make it easy to create respondent-friendly surveys that meet your needs.

Design a phone-friendly survey on your survey platform. Collect more information with Phebi’s AI follow ups that ‘hear’ responses and gather more relevant info.

Select from a robust set of call capabilities, including inbound and outbound calling, flexible call timing, tailored messages, human and AI voices, support for many languages, push-button and voice responses, and more.

Upload caller information or, optionally, integrate with an operational system. Use your dialer or one Phebi supplies.

Get your survey in the field quickly—Phebi’s experts will handle the initial set up and deployment details for you.

You’ll have easy access to call recordings and transcripts, translated if needed, via a Phebi portal where you control access.

Secure file storage, and all of Phebi’s analytical and reporting capabilities, including optional voice signal analytics, are included.

For more information on Phebi AVS’ capabilities, send an email to marketing@phebi.ai.