New Phebi Live Delivers Real-Time Emotional Intelligence
Voice tech leader Phebi now detects and scores people’s emotions in real time
Phebi today announced Phebi Live, a new offering that analyzes speech in real time to detect and score each speaker’s emotions and includes full access to its award-winning software for in-depth post-call analysis.
‘Phebi is based on behavioral science research about how people’s voice tone, rate of speech, etc. nonconsciously reveals their emotions,’ said Mike Page, Phebi’s Co-founder and CEO. ‘Phebi Live adds another layer of innovation to that foundation, analyzing 24 dimensions every three seconds. It overcomes the technical hurdles to apply the underlying science in real-time and enable researchers, customer experience professionals, and others to reliably and consistently assess people’s emotional state as they speak. With it, they can rapidly gain new understanding and provide unique value to their clients.’
Blueprint Partnership, an international healthcare market research agency, has already used Phebi Live in multiple projects. Carolyn Chamberlin, Blueprint’s Commercial Director, remarked, ‘This truly is the next frontier in voice emotion.’
Phebi Live can be added to a conversation in a variety of ways, including by dialing it into an online meeting or call. After a Phebi Live session, the session data is available to researchers for additional analysis in the Phebi Portal.
To read the full press release, click the picture above.