Phebi.AI is 1st to Unite Analysis of Words and Voice Signals
New version’s AI Co-pilot quickly delivers rich insights based on
both the words people say and the emotions detected as they speak
London, UK, April 14, 2025 – Phebi Ltd. (Phebi.AI), creator of innovative software that combines voice tech, proven behavioral science, and AI to deliver emotional intelligence for quantitative and qualitative health, market, and customer experience research, today announced a new release with a generative AI Co-pilot that analyzes both what people say and their nonconscious emotions while they speak.
Phebi Co-pilot explores, summarizes, and compares what people say in audios and videos, including those collected during surveys research and in-depth interviews, recorded at contact centers, and posted on social media websites, all without sending people’s voices to third parties.
‘Phebi is a leader in the use of AI in research, first offering generative AI capabilities in 2023. We’ve seen how researchers love the efficiency it provides especially when they are working with large data sets, like those common to qual and CX work,’ said Mike Page, Phebi’s Co-founder and CEO. ‘We’ve also seen that their clients not only want them to apply AI to the words people chose to say, which is what most software offers, but to get even more valuable next-level insights by engaging with the quantified nonconscious emotion Phebi reveals. With this release, we’ve kept our promise to continue to expand the software’s AI capabilities. Now, our customers can easily use generative AI in a secure, privacy-complaint way and to gain insights that tell a more complete, more compelling, more human story.’
Page continued, ‘We enhance the Phebi software based on our customers’ feedback and priorities. In this release, we’ve also added new ways to visualize and present emotion; enhanced the popular Studio function for drag-and-drop creation of showreels; simplified the DIY administration and survey data collection set up; offered new data collection options; provided an all-new, video-rich Knowledge Base; and extended the API to enable the creation of dashboards that provide, for example, emotional intelligence about issues and agents that improves business performance in contact center settings.’
In quant, qual, and CX work, Phebi’s software detects voice signals as people speak and applies behavioral science to reveal what they really feel behind the words they say. It’s a fast, easy add-on to popular survey platforms for audio and video data collection, accepts audio and video files, and even can be used in real-time during interviews and focus groups. It instantly transcribes and translates what people say and uncovers and scores their underlying emotions. Researchers can see patterns and moments of peak emotion by subgroup, theme, and/or tag; do analysis with interactive reports; and filter, drag, and drop to create showreels that deliver memorable presentations. Phebi is available per project and via enterprise licenses.