Capture CATI Responses in Real Time

If you do CATI surveys, the odds are high that every day your interviewers hastily take notes as respondents answer open-ended questions. Then, after the call, they do their best to type up what was actually said.

You know that’s inefficient and inaccurate. But, until now, unless you’ve gone to the expense of recording and transcribing full calls, then sifting through those recordings to find the responses you want, then typing them into your platform, you’ve just had to live with it.

Phebi’s new Real-Time Response Capture is a simple, affordable, margin-improving solution that works with any CATI platform. It ends tedious manual data entry, increases accuracy and productivity, and improves job satisfaction.

Contact center and remote interviewers may quickly install the Phebi Real-Time Response Capture app on their computers. There’s a how-to video that walks them through the set up, a self-test so each interviewer can confirm that it works for them, and a hotline to call if there are questions or issues.

When the app is installed, within the survey’s workflow interviewers receive in-line prompts to click a button and ask a question. The app captures only what the respondent says and instantly stores its transcription in the survey platform just as if it had been typed there. There’s no note taking, no guessing at what was said, and no typing time needed.

Now, for the first time, it’s that simple and easy to solve a long-standing problem, improve interviewer satisfaction, and increase your operating margins.